Liz O’Dwyer has worked for many years in the corporate and manufacturing arenas holding roles in high pressure environments and especially in HR and customer service management roles.

Having been disappointed for some time about the low standards of customer service she had experienced, she decided it was time to do something about it, moved to regional Victoria and began in depth research on service excellence and the positive impact it has on businesses, customers and the community at large.

Liz identified a key benefit of building your business through service excellence – enriching the lives of others through service excellence is the perfect recipe for a successful business. So if growth and prosperity are on your business list of things to achieve, go to for your next steps to success.

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Interviews conducted by Liz include….

Natasa Denman – the Ultimate 48 hour author

Megan Iemma – tech coach and “IT” girl

Catriona Pollard – PR and social media expert

Martin Farrugia – telephone techniques